Frequently Asked Questions
Everything you need to know about Lockhart's Authentic Grooming.
How long does shipping typically take?
Orders are processed within 2-3 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 10-21 business days depending on customs.
What is your return policy?
Due to the personal nature of grooming products, we cannot accept returns on opened jars. If your product arrives damaged or you received the wrong item, please contact us within 14 days for a replacement.
Do you offer international shipping?
Yes, we ship our grooming products worldwide. Please note that customers are responsible for any local customs fees or import taxes incurred upon arrival.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.
Are your products cruelty-free?
Absolutely. Lockhart's Authentic Grooming is committed to ethical practices. None of our products or ingredients are tested on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.