Returns & Exchanges
At Lockhart's Authentic Grooming, we stand behind the quality of our handcrafted pomades and grooming goods. If you are not completely satisfied with your purchase, you may return or exchange unopened products within 30 days of delivery.
Verify Eligibility
Ensure your items are unused, in their original packaging, and were purchased directly from our official online store within the last 30 days.
Contact Support
Email our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the products including the original packing slip and clearly mark the RMA number on the outside of the shipping box.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing